Frequently Asked Questions
|Price||$1.25 per audio minute|
|# of speakers||Unlimited|
|Length of audio||Unlimited|
|Output||Microsoft Word (.docx)|
|Options||2-Minute Time Stamps and Verbatim Transcription|
|Poor Audio Quality & Thick Accent Charges||FREE|
How much do you charge?
We charge $1.25 per audio minute and round to the closest minute. If you need Verbatim transcription or timestamps every 2 minutes, it would just be an additional $0.25 per minute for each additional service.
How long will I get my file?
Most files are available in 48-72 hours or less. Files less than 1 hour is usually sent within 24 hours. Some documents may take longer to complete because of extremely poor audio quality, or very long files.
What are your office hours?
Our office hours are from Monday to Friday 9AM-5PM PH Time. We process all files at this time. Files received outside office hours are processed the next day, and files received on weekends are processed on Mondays.
What is the order process?
We made ordering very easy for you. First, you upload your files here. After you upload the file, choose your service and type in the number of minutes of your file. You will be directed to a secure Paypal page to make a payment. We will send you an email confirmation when we get your order, and you’ll receive the transcript within 48-72 hours.
Do you transcribe multi-speaker audio?
Yes, we do.
What languages do you transcribe?
For now, just English. But we are working on transcribing in other languages.
What file formats do you accept?
We accept most audio and video files like MP3, MP4, WMV, AIF, M4A, MOV, AVI, VOB, AMR, WMA, OGG, WAV, etc. We also accept links from your Youtube, Dropbox, Google Drive, and other file storage services. If you have another file type, please let us know.
How do you ensure quality?
We have three layers of quality. First, we only hire experienced and professional transcriptionists. Second, we have all files proof read to ensure everything is as it should. Third, we do a final check before sending over the file to you.
What payment methods do you accept?
We accept all major credit cards through the Paypal network.
Is my Credit Card information safe?
Definitely! All payments are handled through Paypal’s secure system. We do not handle payment or keep credit card information on our site.
Where do I follow up my order?
You can email us at email@example.com
Do you provide legal or medical transcription?
Our professional transcriptionists have background in doing court and medical transcription, so yes, we can handle both. But please note, we are not HIPAA compliant or court certified.
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